TERMS OF SERVICETerms of Service
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Healing leaf and the terms “Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“www.healingleafindia.com”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.healingleaf.com or their breach of the terms.

LIABILITY
User agrees that neither us nor our group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorised access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if we has been advised of the possibility of such damages.

User further agrees that we shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that we shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to us, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Company or any parties, organisations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisation or entities were advised of the possibility of such damages.

PRIVACY POLICY

1. INTRODUCTION
This Privacy Policy (the “Policy”) of healing leaf is a statement (the “Company”) that discloses some or all of the ways our Company gathers, uses, discloses, and manages visitor’s data on our website (the “Site”). Personal information as per this policy can be anything that can be used to identify an individual, not limited to the person’s name, address, date of birth, marital status, contact information, ID issue, and expiry date, financial records, credit information, medical history, where one travels, and intentions to acquire goods and services.

At the Company, we collect and manage user data according to the following Privacy Policy, with the goal of incorporating our Company values: transparency, accessibility, sanity, usability. This document is part of Company’s Terms of Service. This Privacy Statement also describes your legal rights in relation to such data and has been made keeping in view the Information Technology Act, 2008 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

Please note that this Privacy Policy addresses the data collection and handling practices associated with this Site only. Additionally, the Company’s products and services may be subject to their own statements specific to the product or service. By using this Site, you are subject to the terms and conditions of this Privacy Policy.

2. Obligation of the Company
We shall protect restricted, confidential or sensitive data from loss to avoid reputation damage and to avoid adversely impacting its customers/ clients. The protection of data in scope is a critical business requirement of the Company, yet flexibility to access data and work effectively is also critical.

3. Data Collected
The Company collects anonymous data from every visitor of the Site to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We ask you to log in and provide certain personal information (such as your name, delivery address and email address) in order to be able to save your profile and to take your orders. In order to enable these or any other login based features, we use cookies to store session information for your convenience. You can block or delete cookies and still be able to use the Site.

4. Use of the Data
We only use your personal information to provide you the Site’s services or to communicate with you about the services or the Site. With respect to any information you upload to the Site, we take the privacy and confidentiality of such information seriously. We encrypt all the information, and permanently delete any redacted edits you make to information.

We can’t protect public data and we are not responsible for any violation of privacy law you may be liable for. We employ industry standard techniques to protect against unauthorised access of data about you that we store, including personal information.

We do not share your personal information you have provided to us without your consent, unless:

– doing so is appropriate to carry out your own request;
– we believe it’s needed to enforce our Terms of Service, or that is legally required;
– we believe it’s needed to detect, prevent or address fraud, security or technical issues;
– otherwise protect our property, legal rights, or that of others.

The Company may contact you, by email or other means. For example, the Company may send you promotional emails relating to the Company or other third parties the Company feels you would be interested in, or communicate with you about your use of the Site.

The Company may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive email from the Company, please opt out of receiving emails at the bottom of any Company’s emails.

How do we use your information?
The Company may use such information in the following ways:

● To personalise your experience on our Site and to allow us to deliver the type of product offerings in which you are most interested.
● To improve our Site in order to better serve you.
● To allow us to better service you in responding to your customer service requests.
● To administer a contest, promotion, survey or other site feature.
● To quickly process your transactions.
● To send periodic emails regarding your order or other products and services.

5. Sharing of Data
The Company does note share your personal information with third parties. We are not responsible for the privacy policies and/or practices of these third party services or websites, and you are responsible for reading and understanding those third party services’ privacy policies.

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control. We may need to share personal information with our Agents in order to provide and deliver products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

6. How We Process Personal Information
We will only process your Personal information if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below. When we process Personal information based on your consent, it will be expressly indicated to you at the point and time of collection.

a) Information we collect directly from you:

We receive certain Personal information directly from you when you provide us with such Personal Data. We also use the Personal information we collect directly from you to provide, operate, improve, understand and personalize our Services based on our legitimate business interest in operating our Services in a way that benefits us and our users.

b) Information from our advertising partners:

We receive information about you from some of our service providers (e.g., LinkedIn) who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications. We process this Personal Data based on our legitimate business interest in providing direct marketing about our products and services.

In collecting the Personal information, we sometimes use “cookies” and other tracking technologies (e.g., web beacons and pixel tags). Cookies allow us to recognise your browser or device and “remember” your browser during subsequent visits for purposes of functionality, preferences, and website performance, and they also tell us how and when pages and features in our Services are visited and by how many people.

Most browsers automatically accept cookies but have an option for blocking or deleting cookies, which will prevent your browser from accepting new cookies, as well as allow you to decide on acceptance of each new cookie in a variety of ways.
For more information about cookies, including how to see what cookies have been set and how to manage and delete cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

Please note that if you block or delete cookies, some portions of the Services may not work properly. In some cases, cookies may enable us to aggregate certain information with other Personal Data we collect and hold about you.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

7. How Long Do We Retain Your Personal Data?
We retain Personal information about you for as long as you have an open account with us or as otherwise necessary to provide the Services to you and improve the Services for all users generally. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalised or aggregated form but not in a way that would identify you personally.

8. What Security Measures Do We Use?
We seek to protect Personal information using appropriate technical and organisational measures based on the type of Personal information and applicable processing activity.

9. What Rights Do You Have Regarding Your Personal Data?
You have certain rights with respect to your Personal information, including those set forth below. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardises the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.

a) Access: You can request more information about the Personal information we hold about you and request a copy of such Personal information.

b) Rectification: If you believe that any Personal information we are holding about you is incorrect or incomplete, you can request that we correct or supplement Personal information.

c) Erasure: You can request that we erase some or all of your Personal information from our systems.

d) Withdrawal of Consent: If we are processing your Personal information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal information, if such use or disclosure is necessary to enable you to utilize some or all of our Services.

e) Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal information for certain purposes, such as for direct marketing purposes.

f) Restriction of Processing: You can ask us to restrict further processing of your Personal information.

g) Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal information with the Management of our Company.

Shipping And Delivery
All orders will be prepared and dispatched within 2 working days of placement of order with our preferred carriers. Even though delivery time is stipulated and not in out ultimate control, we expect the customer to receive the ordered product within 3-5 working days.

Return And Replacement

Healing Leaf does not accept Returns or Replacements of products once sold or delivered. No return /refund is accepted for food product ( Human and Pet ) same goes for external product. However, Returns or Replacements are subject to consideration only if the Product delivered is Wrong or Defective. Subject to the terms of Return, Refund and Replacement Policy, you are required to produce a copy of the original invoice and image of the defective or wrong product at the time of placing a request for return of products. You can email us at healingleafcare@gmail.com. For placing a return, you are required to self-ship the product to Healing Leaf’s shipping warehouse, the address of which will be intimated to you upon placing such a request of return.

Returns or Replacements of Products will be taken into consideration by Healing Leaf only if the returned products are subject to the following defects or deficiencies:

• If the product delivered has crossed its Expiry date.
• If the product has any leakage or spillage issue.
• If the product delivered is wrong.

Returns and Replacements of Products delivered will not be accepted :

• If the product is used or opened
• If the product is damaged due to misuse/ overuse
• If the product is a free product
• If the product is without original packaging, tags, labels, freebies or other
  accessories.